Terms and conditions of use

Your terms and conditions of use

These conditions are concluded between, on the one hand, Miss Julie Ludmann,
Siren: 520 500 307

Siret: 520 500 307 00027

Registered office: 88, en Fournirue
57000 Metz


and, secondly, those wishing to make a purchase via the website


-You can place your order on the courier mail:
-You can order by phone at or
-You can place orders on the Internet: through your shopping cart.
The "approval click and pay" you run after you complete your "shopping cart" is the checkout process.
Whichever way you order, once payment is made, it will be worth the irrevocable acceptance of these Terms and Conditions. Any order implies acceptance of the prices and descriptions of products available for sale.

To achieve our sales catalog, Model Miniature works with our own databases. Some items may be out of stock. Any stock-outs can not therefore be imputed to us. Each customer is notified by e-mail products not available.

Prices shown are net in Euro, excluding postage, VAT not applicable (art.293B the CGI). They can be changed at any time without notice, knowing that the items will be charged on the basis in force at the time of the order.


To France: All the packages are shipped in Colissimo with tracking number: 7.99 Euros.
To worldwide: packages are shipped without tracking number: 8.99 Euros.
If you wish track number  for your order:
The price of the package with tracking number depends on the destination country: Europe: 14.85 Euros; North America: 26,30 Euros; Asia: 26,30 Euros; Africa: 21,05 Euros; Oceania: 26,30 Euros; South America: 26,30 Euros; Europe (out E.U): 21,05 Euros; Centrale America/Antilla: 26,3 Euros.
You can tell this by e-mail for you will wish paid the price to get  with track number

Miniature Model is in no way responsible if the package without tracking numbers  doesn't arrive at the recipient. Only packages with tracking number will be reimbursed by Model Miniature if they don't arrive at its destination..



Delivery times: Delivery times are indicative. The customer will be notified by e-mail or telephone if the delivery of his order is deemed too high. However, we reserve the right to split shipments. The participation fee for processing and shipping will be charged for one shipment.

For all claims: It is the responsibility of the customer to carry out checks and making reserves for the arrival of the goods and exercising, if applicable, any claim against the Post.

Upon receipt of the products, the customer should immediately check their condition and monitor their compliance with the order. Any claim relating to faulty goods delivered to an inaccuracy in the quantities or to an erroneous reference from the order confirmed by Miniature Model, must be made by mail, telephone or email within 7 days receipt of goods, failing which the right to claim will cease to exist. You must provide contact details, invoice number, product reference on the invoice and the reason for your request. Miniature model will exchange or refund of the product. Any return of goods requires the prior consent of Miniature Model. In all cases, the return of goods is at the expense and risk of the customer. Returns of products, will not be accepted for complete products in their original state (packaging, accessories, manuals ...) with the original invoice.

We can not combine two separate orders and shipping will be charged for each one.

The "shipping" will not be charged if the goods are delivered by hand



Payment for purchases made on our website is made to order via PAYPAL, by check French. In all cases, the dispatch of the order will be processed after collection.

The customer selects the payment from those offered on the order form.
-Either the-line payment by credit card: CB, Visa, Mastercard... Payment is then made by PAYPAL. Model Miniature uses secure means for its transactions, the means have been authorized under the legislation. In any case, Model Miniature  doesn't have access to information about your credit card.
-French bank check or postal order to " Model Miniature. "

The delivery time is 3 to 15 days (it depends on where the merchandise is shipped and the type of shipment chosen by the customer) but it is not a strict time limit and Model Miniature can't be held liable in case of late delivery. This is an average, the excess over this period may not result in any reduction in the price of the items ordered, and no payment of damages, since the customer is delivered within 90 days the date of validation of his order.

For order Ready Kit, the delivery time is 1 month.
Transportation is a critical phase that requires special attention. Therefore, thank you for your compliance with the rules of elementary uses repeated below:
- Package in poor condition.
- Package open and / or crushed.

- Reject the package
- Do not open the package.
- Making use immediately in the event at the post office.
- We report the problem by indicating the order number in question.

Model Miniature systematically deny reimbursement for an order if:
- No reserve has been issued.
- No evidence of the issue of reserves is provided.

Items supplied by Model Miniature are news (except certain products placed in Middle East Books) and guaranteed against defects.
No returns will be accepted without our prior consent (confirmation numbers and return by email or phone).

The transfer of ownership of the goods to the buyer, will occur only after full payment by the latter, and regardless of the date of delivery of such products.

However, the transfer of risk of loss and deterioration of the products will be made upon delivery and receipt of such products by the purchaser. Travel packages at the risk of the buyer.

In the manner provided by Article L121-16 of the Consumer Code and under the distance selling, the buyer has a withdrawal period of 7 days after the delivery of the order which will be refunded against return of goods delivered, excluding postage related to his order. Goods must be returned in their original packaging, in perfect condition for resale. All returns require an number track.the shipping cost will be paid by the buyer. The return of goods shall be at expense and risk of the buyer.

Eager to protect your privacy, Model Miniature treats all information about you with the utmost confidentiality. When shopping, we only ask you for information (name, address, e-mail) for quality treatment and careful monitoring of your order. The data collected online is stored on a secure server.

Your rights.
Accordance with the Data Protection Act of 6 January 1978, you have a right to access and rectify data concerning you. Through us, you may have to receive offers from other companies or organizations, or be informed about our offers by mail, telephone or mail. If you do not want, just contact us (giving us your name, address and email):
By-mail to

Model Miniature assumes no liability for incorrect use or installation of its products.
Model Miniature assumes no responsibility for the content of sites where Hypertext links from its site.

All clauses in these general conditions of sale, and all purchases and sales referred to therein, will be subject to French law.

These general conditions of sale and the prices are agreed and accepted by the buyer, who declares and admits having a perfect knowledge, and gives up, thereby to invoke any contradictory document, including its own terms of purchase, the deed of purchase involving acceptance of these terms of sale.
The terms may be changed at any time without notice.

The customer selects the payment from those offered on the order form.
-online payment by credit card: CB,Visa, Mastercard. Payment is then made by PAYPAL. Model Miniature uses secure means for its transactions, the means have been authorized under the legislation. In any case, Model Miniature don't have access to information about your credit card.
-French bank check.


Conditions de vente pour les kits Cromwell Models :

Commandes Cromwell Model : Pour toutes les commandes Cromwell Models, un acompte de 50% vous sera demandé. Model Miniature ne s’engage en aucune manière sur les délais de livraison qui peuvent être long avec cette marque. Si toutefois, vous trouvez que le délai de livraison est trop long, Model Miniature s’engage à vous rembourser votre acompte (déduit des frais Paypal ou autre frais de commission).

Service après vente     Cromwell Models : Model Miniature n’assure pas de Service Après Vente concernant les kits Cromwell Models, pour cela, adressez-vous directement  à Cromwell Models. Model-Miniature n'est pas responsable de la qualité des modèles des autres marques qui sont proposés dans les packs.Y compris les kits Cromwell Models inclus dans les packs Model Miniature.


Conditions of sale for Cromwell Models kits in Model-Miniature shop :

 Cromwell orders Model:  For all orders of Cromwell Models kits : a deposit of 50% is required.  Model-Miniature does not undertake any way on the delivery which can be long with this brand. If, however, you find that the delivery time is too long, ModelMiniature agrees to refund your payment (Paypal fees deducted from commission fees or other).

After sales service "Cromwell-Models" :  Model-Miniature does not provide after sales service on Cromwell Models kits, please contact directly to Cromwell Models for this. Model-Miniature is not responsible, also, for the quality of the models of other brands that are available in packs. Including kits Cromwell Models included in the packs Model Miniature.